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RETURNS AND REFUNDS

We guarantee to refund any full price item if you are not completely happy. The right to cancel/return is subject to the product being returned within 14 days of receipt, in the same condition in which it was received: any used, dirty or damaged item, without labels, stickers and packaging material will not be refunded.

HOW THE REFUND WORKS

Once the returned item is received it will be inspected by a member of our staff.  You will be notified by email to confirm that the return is approved. While always compliant with your statutory rights, the method and timing of your refund may vary depending on the payment method chosen at the time of purchase.  If you paid by credit card or PayPal, we will issue your refund by reversing the original payment within approximately 7 working days from the date the returned item was received (the refund will appear on your credit card statement within 5-6 working days, based on the contract with the credit card issuer).

HOW TO RETURN AN ITEM

To return an item please email returns@cherimilaney.com with the invoice number, item number and reason for return.

INTERNATIONAL RETURNS

At this current time we are unable to offer free returns internationally.  Please return to the following address; we suggest you use a recorded delivery service, for your own insurance: Milani Cultura, 56 Braid Road, Edinburgh, EH10 6AL

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